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We get asked a LOT of questions - save yourself some time emailing by checking out this page - below are some of the most common questions we are asked by guests.
As the season gets closer, our staff becomes very busy organizing trip details and making sure your experience is going to be EPIC – so please help us out and look here first before contacting us with questions.
We do our best to sit everyone together but certain stadiums (particularly in Europe) have more challenges than others where we are unable to do so. We ALWAY try to get a block first but sometimes that’s not possible.
Lots of reasons. But first and foremost - BIG GAMES ARE BETTER WHEN YOU’RE AMONG FRIENDS AND OTHER SPORTS FANS! If you’ve never traveled to watch your favorite
team in enemy territory, it’s WAY more fun when you’re in a huge group taking over the city! And we aim to actually see the city - you can buzz in on Saturday night, go sit in the parking lot with a 12-pack of domestics and sit by yourself in the upper deck — or you can party in the best venues a
destination has to offer with hundreds of fellow fans, have huge turnkey tailgates, transportation to the stadium and great seats with other fans of YOUR team! All you have to do is show up at the airport with your luggage and
we take care of the rest!
Due to group flight constraints, we’re only able to offer group flights from one destination, but email us atfo@sportsfanstravel.com and we’re happy to help figure things out!
When you place your deposit, please make note of when it becomes non-refundable as we are not able to issue refunds after that date! If you are unable to attend the event you placed a deposit on and forget about it or miss the deadline, we are usually able to roll the deposit over to another event, even if it’s next
season.
Unfortunately, we are not able to issue refunds once you’ve purchased your package. Your
payment that you put forth go directly to vendors, hotel or airlines to make the event possible. The best solution is if you can not attend an event is to give (or sell) your package to a friend as we are able to offer transfers. We also recommend purchasing travel insurance from our partners atTravel Insured Worldwide to make sure you’re covered in case of emergency.
If we are able to offer a la carte pricing (ticket & tailgate package, events-only
package) it will be closer to the game dates as we need to ensure we have room
for those traveling FIRST. We always try to accommodate everyone but sometimes
we’re not able to offer events-only packages – the best way to guarantee entry
is to travel/stay with us!
That’s more of a statement than a question, but if we are able to offer tailgate-only package it will be closer to the game dates as we need to ensure we have room for those traveling FIRST. We always try to accommodate everyone but sometimes we’re not able to offer events-only packages – the best way to guarantee entry is to travel/stay with us!
Again, that’s a statement not a question. Sorry, we are not a ticket broker and do not offer ticket-only packages unless we have extras in our block, which is very rare.
There’s no need! We’ll provide all the booze and food you can eat/drink!
Yes! You can click the ‘ShopPay’ button to organize a payment plan through our website - if you desire a different schedule or have any questions, feel free to email us before booking.
Absolutely! Make sure to put in the ‘Notes’ section of your order who you’d like to sit with and we will try our best to accommodate all requests! You can also email
us atinfo@sportsfanstravel.com
with who you’d like to sit with and we will add the note to your booking.
We do not disclose our exact seat locations in order to maintain flexibility, availability and pricing for those who are traveling with us. The trip description will describe if they are upper or lower level but it is all of the information that we can provide.
While the contents vary, you can usually expect a t-shirt, koozie, official lanyard and other goodies!
Please allow 24-72 hours for us to send additional confirmation (you will get an immediate receipt once you’ve paid) – you’ll also receive a questionnaire to fill out to give us more info to prepare for your trip. Once you’ve booked, here’s a basic timeline (subject to change):
Your #1 job is to check your emails in the weeks leading up to the trip as we will be communicating a LOT of information. Everything you need will be in those emails so please read them carefully! Our job is to plan the trip and make sure it’s absolutely perfect, your only job is to read the emails!
Yes, we do allow you to transfer the trip into another person's name. This must be done no later than five days before a trip. Should you wish to transfer your flight, there may be a small fee involved (this is the airline’s fee nad not ours)
All info will be sent to you about 10 days before the trip. Please check your spam if you haven’t received anything from us!
Many things can be happening here: it could have gone into your spam/junk folder so always remember to check their first. Emails are sent to those who signed up for the group, so please disperse from there. Once you’ve filled out the questionnaire and we have additional emails, we will always try to communicate with your entire group.
Sorry, but we do not issue any refunds, period!! The monies that you put forth go to the
vendors, hotel or airlines to make the event possible. The best solution is if you can not attend an event is to give (or sell) your ticket to a friend. We also recommend purchasing travel insurance from our partners atTravel Insured Worldwide to make sure you’re covered in case of emergency.
We do not personally offer insurance, but we have partnered withTravel Insured Worldwide to make sure you’re covered in case of emergency - click that link to get a free quote!
